Privacy Policy
Last updated: November 3, 2024
This Privacy Policy describes how Food Loop Marketplace ("we," "us," or "our") collects, uses, and shares information about you when you use our website tryfoodloop.com and our mobile applications (collectively, the "Services").
Contact Information
- Email: hello@tryfoodloop.com
Information We Collect
Information You Provide:
- Account information (name, email, phone number, delivery address)
- Payment information (processed securely through Fiserv)
- Order history and preferences
- Communications with customer support
- Profile information and preferences
- Reviews and ratings you submit
- Photos you upload related to orders
Information Automatically Collected:
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent, clicks)
- Location information (with your permission)
- Log data and cookies
- Order and delivery tracking data
- Transaction history
- App usage analytics
How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and updates
- Improve our Services
- Personalize your experience
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze platform performance
- Match you with nearby drivers
- Facilitate deliveries
- Process payments
Information Sharing
We may share your information with:
- Restaurants to fulfill your orders
- Drivers to complete deliveries
- Payment processors to handle transactions
- Service providers who assist our operations
- Law enforcement when required by law
- Business partners with your consent
- Other users as needed for deliveries
We do not sell your personal information to third parties.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Control location tracking settings
- Manage cookie preferences
- Export your data
- Restrict data processing
To exercise these rights, contact hello@tryfoodloop.com.
Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of sensitive data
- Secure payment processing
- Regular security assessments
- Access controls
- Data backup procedures
- Security monitoring
- Employee training
However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your information for as long as needed to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain security
- Prevent fraud
When no longer needed, we securely delete your data.
Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact hello@tryfoodloop.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Cookie Policy
We use cookies and similar technologies to:
- Remember your preferences
- Understand platform usage
- Improve our Services
- Provide relevant content
- Secure your account
- Enable certain features
Continued use of our Services after changes indicates acceptance of the updated policy.
Additional Information for California Residents
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of personal information sales
- Right to non-discrimination for exercising rights
To exercise these rights, contact hello@tryfoodloop.com.
Contact Us
For questions about this Privacy Policy or our privacy practices:
- Email: hello@tryfoodloop.com
We will respond to your inquiry as soon as possible and within legal timeframes.
