About Our Service
How is Food Loop different from other delivery services?
Food Loop is reimagining food delivery as a force for community good. We:
- Charge transparent fees with no hidden costs
- Support local restaurants by eliminating commissions
- Ensure drivers receive fair compensation
- Build stronger community connections
- Partner with Intellihelp to fight food insecurity
How does pricing work?
We believe in complete transparency:
- Menu prices match restaurant prices
- Clear delivery fee ($1)
- No hidden markups
- Optional driver tip (100% goes to driver)
Who are Food Loop drivers?
Our drivers are valued community members who choose to partner with us because they believe in fair compensation and local impact. Each driver is:
- Background checked
- Trained in food safety
- Committed to quality service
- Part of our local community
Ordering & Delivery
How does the delivery process work?
Our community-focused approach means:
- Order from local restaurants at regular menu prices
- Local driver accepts and fulfills your order
- Real-time tracking and communication
- Delivery to your specified location
- Option to rate and tip your driver
What if there's an issue with my order?
We take pride in our service and make it right when things go wrong:
- 24/7 customer support
- Quick issue resolution
- Fair refund policy
- Direct communication channels
- Community accountability
How can I provide feedback about my experience?
Your feedback helps strengthen our community:
- In-app ratings and reviews
- Direct driver feedback
- Customer support channels
- Community forum participation
- Suggestion portal
How does Food Loop ensure quality service?
We maintain high standards through:
- Driver performance monitoring
- Regular quality checks
- Community feedback systems
- Continuous training
- Service guarantees