Estimated Launch Date: January 9th, 2025

About Our Service

How is Food Loop different from other delivery services?

Food Loop is reimagining food delivery as a force for community good. We:

  • Charge transparent fees with no hidden costs
  • Support local restaurants by eliminating commissions
  • Ensure drivers receive fair compensation
  • Build stronger community connections
  • Partner with Intellihelp to fight food insecurity

How does pricing work?

We believe in complete transparency:

  • Menu prices match restaurant prices
  • Clear delivery fee ($1)
  • No hidden markups
  • Optional driver tip (100% goes to driver)

Who are Food Loop drivers?

Our drivers are valued community members who choose to partner with us because they believe in fair compensation and local impact. Each driver is:

  • Background checked
  • Trained in food safety
  • Committed to quality service
  • Part of our local community

Ordering & Delivery

How does the delivery process work?

Our community-focused approach means:

  • Order from local restaurants at regular menu prices
  • Local driver accepts and fulfills your order
  • Real-time tracking and communication
  • Delivery to your specified location
  • Option to rate and tip your driver

What if there's an issue with my order?

We take pride in our service and make it right when things go wrong:

  • 24/7 customer support
  • Quick issue resolution
  • Fair refund policy
  • Direct communication channels
  • Community accountability

How can I provide feedback about my experience?

Your feedback helps strengthen our community:

  • In-app ratings and reviews
  • Direct driver feedback
  • Customer support channels
  • Community forum participation
  • Suggestion portal

How does Food Loop ensure quality service?

We maintain high standards through:

  • Driver performance monitoring
  • Regular quality checks
  • Community feedback systems
  • Continuous training
  • Service guarantees

About FoodLoop

What makes Food Loop different from other delivery platforms?

Food Loop is a community-first delivery platform that believes in fair compensation and transparent operations. Unlike traditional delivery services that take up to 30% in commissions, we operate on a simple subscription model where drivers keep 100% of their earnings. We're building a sustainable ecosystem where local drivers thrive while strengthening their communities.

How does the Food Loop model work?

We've reimagined food delivery with a subscription-based marketplace that connects local restaurants, drivers, and customers. As a driver, you pay a small monthly fee to access our platform, and in return, you keep 100% of your earnings – that's your full drive fare and all tips. No hidden fees, no surprises, just transparent earnings that average 30% higher than our competitors.

What areas does Food Loop serve?

We're currently serving the Austin area, with plans to expand to Dallas, Houston, and San Antonio. Our focus is on building strong, local delivery networks that truly serve their communities.

Earnings & Payments

How much can I expect to earn?

Food Loop drivers typically earn 30% more per hour compared to other platforms because they keep 100% of their earnings. Your income includes:

  • 100% of drive fare
  • 100% of customer tips
  • Bonus opportunities
  • Special event incentives

How and when do I get paid?

We process payments every Monday via ACH (24-48 hour transfer time). We chose Monday payments because our community of drivers told us they prefer getting paid right after weekend shifts. It's just one way we listen to and support our drivers.

Getting Started

What do I need to start driving?

To join our community of valued delivery partners, you'll need:

  • Valid driver's license
  • Basic auto insurance
  • Smartphone
  • Commitment to excellent service
  • Passion for supporting local businesses

Is there training available?

Yes! We provide:

  • Comprehensive onboarding
  • Community mentorship
  • Local area guidance
  • Best practices training
  • Regular skill-building opportunities

Support & Resources

What support does Food Loop provide?

As a valued member of our community, you get:

  • 24/7 technical support
  • Driver success team access
  • Community forum membership
  • Regular driver meetups
  • Business development resources
  • Access to our "Driver Business in a Box" program