Driver Code of Conduct

Last Revision: November 2024

At Food Loop Marketplace, we are committed to providing excellent service and maintaining high standards. All Drivers must adhere to this Code of Conduct to ensure a safe, respectful, and professional experience for everyone.

Professional Standards

Appearance & Hygiene

• Maintain a clean, neat, and professional appearance
• Practice good personal hygiene
• Wear clean, appropriate clothing
• Display your Food Loop identification when required

Vehicle Requirements

• Keep your vehicle clean inside and out
• Maintain your vehicle in good working condition
• Follow all vehicle maintenance schedules
• Ensure proper insurance coverage
• Display any required delivery signage
• Use insulated food delivery bags

Safety and Legal Compliance

Driving Safety

• Follow all traffic laws and regulations
• Maintain a valid driver’s license and registration
• Never drive under the influence of drugs or alcohol
• Avoid distracted driving
• Use hands-free devices for navigation
• Park legally and safely during pickups/deliveries

Food Safety

• Keep food at proper temperatures during transport
• Use approved insulated delivery bags
• Keep food separate from any personal items
• Never tamper with sealed packages
• Report any food safety concerns immediately
• Maintain cleanliness of food storage areas

Customer Service

Professional Conduct

• Be courteous and respectful to all customers
• Communicate professionally through the app
• Follow customer delivery instructions
• Handle food and packages with care
• Respect customer privacy and property
• Be punctual for pickups and deliveries

Communication

• Respond promptly to app notifications
• Update delivery status accurately
• Contact support when needed
• Notify customers of any delays
• Use appropriate language in all communications
• Follow proper escalation procedures

Restaurant Relations

Professional Interactions

• Be courteous to restaurant staff
• Wait patiently for order preparation
• Follow restaurant protocols
• Verify order accuracy before leaving
• Report any issues professionally
• Maintain appropriate waiting area conduct

Ethics and Integrity

Honest Practices

• Report accurate delivery information
• Never falsify delivery details
• Maintain an honest work ethic
• Report any suspicious activity
• Follow fraud prevention protocols
• Protect customer and restaurant information

Privacy and Confidentiality

• Protect customer personal information
• Never share delivery details publicly
• Maintain confidentiality of business information
• Follow data protection guidelines
• Report security concerns promptly

Prohibited Conduct

Drivers must not:

• Discriminate against any person
• Use abusive or inappropriate language
• Smoke or vape while handling orders
• Share customer personal information
• Engage in fraudulent activities
• Solicit additional business while delivering
• Accept orders while under the influence
• Subcontract deliveries to others

Compliance and Reporting

Compliance

• Follow all Food Loop policies and procedures
• Complete required training programs
• Maintain required certifications
• Update personal information as needed
• Respond to compliance audits
• Participate in safety reviews

Reporting Violations

• Report safety concerns immediately
• Report accident incidents promptly
• Cooperate with investigations
• Report suspicious activities
• Follow incident reporting procedures

Consequences

Violation of this Code of Conduct may result in:

• Temporary suspension
• Permanent deactivation
• Loss of earning opportunities
• Reporting to authorities if required
• Termination of delivery privileges

Support and Resources

• Email: hello@tryfoodloop.com
• Use in-app support features
• Contact emergency services if needed
• Review FAQ and help documentation
• Access training materials as needed

We reserve the right to modify this Code of Conduct at any time. Continued participation as a Driver indicates acceptance of any changes to this code

Remember: You represent the Food Loop Marketplace during every delivery. Your professionalism and adherence to this Code of Conduct helps maintain our high standards of service and ensures a positive experience for all platform users